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From Ebay Zero to Power-Selling Hero: Using Feedback Effectively
When I talk about feedback to new Ebay sellers, I usuallycompare it to having one note posted on the door of a brick-and-mortar business for every transaction. At almost any business--no matter how bad the service--you would have a lot of positive transactions; and thus a lot of positive notes. As a potential shopper, you probably wouldn't bother to read all of these positive notes. Instead, you'd look to see if there were any negatives. If you were planning to eat at a restaurant and youfound a bunch of notes in big, red marker that saidthe food was moldy; the waiter dumped hot coffee onme on purpose; and the manager chased me out of thestore with a gun, you probably wouldn't gothere--or at least you'd think twice about it. And likewise, if you wanted to buy an engagement ring, but you found a number of notes on the localjeweler's door that said I bought an engagement ring.The diamonds were fake. And the owner refused to giveme a refund, you would drive out of town to anotherjeweler. Feedback is a powerful tool that will ensure eitheryour success or failure selling on Ebay. This is whyit is so important to use feedback carefully. You should do everything possible to see that each ofthe following happens: 1) every buyer gives you feedback; 2) all of that feedback is positive; and 3) every dispute or misunderstanding is resolved, resulting in: a) positive feedback,b) mutually-withdrawn feedback, or c) neutralfeedback. A lot of Ebay sellers have a written feedbackpolicy that requires the buyer to post feedbackif they want feedback from the seller. This allows the seller to factor in the buyer's feedback when leaving feedback. It also forcespeople who wouldn't otherwise give feedback to do so. I personally do not use this system. When I receive payment, I leave feedback immediately. My feedback is always positive and descriptive. If I have something bad to say, I try to work it out with the buyer first, rather than posting negative feedback. In the example I used above, giving negative feedbackto a buyer would be the equivalent of a store owner driving out to the buyer's house and posting a big, nasty letter on the person's door for everyone in the neighborhood to see. Leaving negative feedback like this is not only is a bad reflection on my business, but it can also prompt retaliatory negative feedback from the buyer. Afterall, if someone left that nasty note on yourdoor for all of your neighbors to see, wouldn't you at least exercise your right to leave a response on the door of that someone's business? . . .again, this is why it is so important to avoid these exchanges altogether. In general, it is pretty easy to avoid negative feedback as an Ebay seller. If you create a clear store policy and adhere to it, give refunds when they are warranted, and communicate with your customerswhenever there is a problem, you shouldn't ever haveto worry about negative feedback. http://www.workathomerightnow.net/ebay.html -Written by Isaiah Hull, author of "How to Profiton Ebay In Seven Days Without Spending A Single Penny." For a limited time only you can get a pre-publication copy of his book for ONE-FOURTH the post-publication price!
MORE RESOURCES: 'Titanic' Door Prop That Saved Rose (Sorry, Jack) Sells for $718750 The New York Times Titanic's Floating Door Sells for Whopping $718750 at Auction, Beating Indiana Jones' Bullwhip PEOPLE NC auctions off abandoned safe deposit boxes WFMYNews2.com What Happens to Fashion After It's Sold at Auction The Business of Fashion Iconic 'Titanic' door prop that saved Kate Winslet sells at auction for over $700K KEYE TV CBS Austin Auction brings more than $7.5 million for Ponte Vedra Beach home | Jax Daily Record Jacksonville Daily Record Young auctioneer continues family legacy – The Daily Texan The Daily Texan ‘Titanic’ driftwood ‘door’ that saved Rose sells at auction for $700K The Washington Post Lady Gaga, Amy Winehouse, Martin Luther King Jr.’s Letters to Tony Bennett Being Offered at Auction Variety Treasury Auction Relief Rally and Month-End Support Mortgage News Daily This 1916 Babe Ruth Rookie Card Was a Store Giveaway. Now It Could Fetch $500,000 at Auction. Robb Report Pickens Auctions Annual Spring 24 Equipment Sale at Payne County Expo Center Visit Stillwater, Oklahoma American Queen Cruise Ship Fleet Heading to Auction Cruise Industry News ‘Never let go’: ‘Titanic’ door prop sold at auction WPXI Pittsburgh Spotlight: Brazil's key auctions in April BNamericas English 'Titanic' floating door prop that saved Rose — but sadly not Jack — auctioned off for startling amount New York Post Controversial ‘Titanic’ prop sells big at auction KTLA Los Angeles Controversial 'Titanic' door sells for over $700K at auction New York Daily News Tilda Swinton, Brian Cox and ‘Saltburn’ Star Alison Oliver Items Up for Auction to Aid Palestinians in Gaza Hollywood Reporter 2024 fantasy baseball draft sheet: Downloadable auction values and stats for 650 players The Athletic Disney concept art, audio-animatronics available for bidding during upcoming auction KTLA Los Angeles Wood panel from Titanic fetches more than $700k at Dallas auction The Dallas Morning News Lady Gaga, Madonna, Amy Winehouse messages to Tony Bennett going on the auction block – WJJY 106.7 WJJY Mixed Performance. Data Hurt. Auction Helped. Little Changed Mortgage News Daily 'Titanic' door sells for over $700k at auction Entertainment Weekly News Allegany County Tax Foreclosure Auction Postponed - THE WELLSVILLE SUN THE WELLSVILLE SUN Jeff, "The Liquidator" partners with Major Partner Donors to support the Memorial Ribbon Society of Canada in this ... 24-7 Press Release SOLD! 230-acre Iowa century farm brings nearly $4 million at auction Successful Farming ‘Titanic’ Door That Jack Tragically Couldn’t Fit on Nabs More Than $718,000 at Auction Rolling Stone Ben Simmons's $17.5 Million Hidden Hills Mansion Is Headed to Auction Yahoo Canada Shine On Steve Jobs signed Apple Computer business card achieves over $180000 at auction — about 14X more expensive ... Tom's Hardware GM Financial Announces 2023 Auction of the Year Winners Collision Repair Mag Online Pennsylvania unclaimed property auction being held this week; here's what you can bid on Yahoo! Voices Britney Spears' 2012 'X Factor' chainmail halter top up for auction, could fetch five figures Page Six Montrose Auction Doubles Online Exposure For 800-Lot Sale, Reaps Nearly $650000 Antiques and the Arts Online Nearly pristine copy of first-ever Superman comic expected to sell for record-breaking price at auction New York Post A Boom in Luxury Home Auctions Is a Boon to Buyers Mansion Global Cars, trucks, and jewelry: Jacksonville Sheriff’s Office to hold property auction end of March ActionNewsJax.com Court Tells Sotheby's to Reveal Its Auction Clients in 'Nazi-Loot' Case The New York Times Newbury’s beloved ‘Pink House’ going up for auction - Boston News, Weather, Sports Boston News, Weather, Sports | WHDH 7News |
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