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From Ebay Zero to Power-Selling Hero: Using Feedback Effectively
When I talk about feedback to new Ebay sellers, I usuallycompare it to having one note posted on the door of a brick-and-mortar business for every transaction. At almost any business--no matter how bad the service--you would have a lot of positive transactions; and thus a lot of positive notes. As a potential shopper, you probably wouldn't bother to read all of these positive notes. Instead, you'd look to see if there were any negatives. If you were planning to eat at a restaurant and youfound a bunch of notes in big, red marker that saidthe food was moldy; the waiter dumped hot coffee onme on purpose; and the manager chased me out of thestore with a gun, you probably wouldn't gothere--or at least you'd think twice about it. And likewise, if you wanted to buy an engagement ring, but you found a number of notes on the localjeweler's door that said I bought an engagement ring.The diamonds were fake. And the owner refused to giveme a refund, you would drive out of town to anotherjeweler. Feedback is a powerful tool that will ensure eitheryour success or failure selling on Ebay. This is whyit is so important to use feedback carefully. You should do everything possible to see that each ofthe following happens: 1) every buyer gives you feedback; 2) all of that feedback is positive; and 3) every dispute or misunderstanding is resolved, resulting in: a) positive feedback,b) mutually-withdrawn feedback, or c) neutralfeedback. A lot of Ebay sellers have a written feedbackpolicy that requires the buyer to post feedbackif they want feedback from the seller. This allows the seller to factor in the buyer's feedback when leaving feedback. It also forcespeople who wouldn't otherwise give feedback to do so. I personally do not use this system. When I receive payment, I leave feedback immediately. My feedback is always positive and descriptive. If I have something bad to say, I try to work it out with the buyer first, rather than posting negative feedback. In the example I used above, giving negative feedbackto a buyer would be the equivalent of a store owner driving out to the buyer's house and posting a big, nasty letter on the person's door for everyone in the neighborhood to see. Leaving negative feedback like this is not only is a bad reflection on my business, but it can also prompt retaliatory negative feedback from the buyer. Afterall, if someone left that nasty note on yourdoor for all of your neighbors to see, wouldn't you at least exercise your right to leave a response on the door of that someone's business? . . .again, this is why it is so important to avoid these exchanges altogether. In general, it is pretty easy to avoid negative feedback as an Ebay seller. If you create a clear store policy and adhere to it, give refunds when they are warranted, and communicate with your customerswhenever there is a problem, you shouldn't ever haveto worry about negative feedback. http://www.workathomerightnow.net/ebay.html -Written by Isaiah Hull, author of "How to Profiton Ebay In Seven Days Without Spending A Single Penny." For a limited time only you can get a pre-publication copy of his book for ONE-FOURTH the post-publication price!
MORE RESOURCES: Former Johnsonville Sausage exec's Isleworth mansion sells in auction Orlando Business Journal Joseph Maddalena to Join Heritage Auctions Antique Trader Neue Auctions' online Valentine Jewelry Auction, Feb. 6, features fine jewelry items priced just right ArtfixDaily Grayson County heading online for property tax sales Sherman Denison Herald Democrat C-band auction heads to next phase FierceWireless Heritage Auctions World Record Numismatic Events Achieve $90.68 Million Coin Dealer Newsletter Onshore Wind Closes In On Solar in Spanish Auction Greentech Media News Lou Gehrig 1938-39 bat to be auctioned by SCP Auctions 97.1 The Ticket Nashville commercial real estate set for auction by court order including Murfreesboro Pike hotel WKRN News 2 Frank Schilling Comments on His Upcoming gTLD Auctions DomainInvesting.com 2021 Santa Barbara County Fair uncertain, but virtual livestock auction will proceed - Lompoc Record Nokia ready with C-band gear on heels of 5G spectrum auction FierceWireless New Haven Auctions Threads Interest With Wagner Collection Antiques and the Arts Online Wild At HeART Online Auction Benefits The Chattanooga Zoo The Chattanoogan Auction Calendar: January 29, 2021 Wisconsin State Farmer Paris Haute Couture Federation Launches Online Auction To Support AIDs Research | BoF The Business of Fashion A Slice of Royal History Is for Sale as Mountbatten Treasures Go Up for Auction TownandCountrymag.com C-Band Auction Set to Move Into Assignment Phase TV Technology Saint Gaudens' 'Diana' Hits $506250, Top Lot At Keno Auctions Antiques and the Arts Online Mecum breaks own sales records at huge Kissimmee, Florida, auction The ClassicCars.com Journal Part of downtown's Kimpton Hotel Monaco heads to auction Baltimore Business Journal 'Remarkable rarities' from closed Guinness World Records Museum go up for auction Buffalo Business First Rare V-Bomber Cockpits Collection Up For Auction The Aviationist Two Day Estate Sale January 30th & 31st Time: 9:00 Olean Times Herald WGI to hold special racing auction during opening weekend WETM - MyTwinTiers.com Gillian's Wonderland Pier ordered to be put up for auction Press of Atlantic City Trump auctions drilling rights to Arctic National Wildlife Refuge The Washington Post Gillian's Wonderland Pier to go to Auction Jenn & Bill Daily Talk Radio 1210 WPHT Adam Stanton Museum auction offers unusual items, services Shoreline Times Creighton Pink Out auction ends Wednesday KMTV - 3 News Now C-Band auction winds down, officially hits $80B mark Connected Real Estate Magazine WGI set for special auction in April – WETM – MyTwinTiers.com WETM - MyTwinTiers.com Mecum Auctions returns to Kissimmee with collector car auction Orlando Sentinel C-band auction assignment phase to start February 8 Light Reading 9 Remarkable Pieces From The Gutfreund Auction We're Pining Over Guestofaguest.com Sea Turtle Rescue Group's Virtual Auction Set Coastal Review Online A rare collection of cockpits from legendary British 'V-bombers' is going up for auction - Business Insider Business Insider Looking for Gold at a Department of Finance Vehicle Auction The New Yorker KSCVK Announces Auction Winners COLlive U.K. regulators set 5G spectrum auction for March FierceWireless Contents of the Milton Inn going up for auction this week - Baltimore Fishbowl Roadside America's parts go at auction as many lament the demise of the iconic attraction Reading Eagle EPEC prepares for 'epic' auction in place of annual sock hop fundraiser Martinsburg Journal Acker puts Delaware on the fine wine auction map - Del. Business Times Delaware Business Times Gooding & Company Geared Online 2021 Scottsdale Auction Results Sports Car Digest Tickets now on sale for Annual Auction for the Arts Lone Peak Lookout Spanish renewables auction secures lowest price of €0.01498/kWh pv magazine International See 23 rare antiques, art and memorabilia up for auction from Falls-Wyse Advertising (photos) cleveland.com Auction slows as it surpasses $80 billion RCR Wireless News C-Band auction nears the $80B mark Connected Real Estate Magazine Sinless Cycles Collection at Mecum’s Las Vegas 2021 Auction: Top 7 UltimateMotorcycling.com IPL 2021 player auction to be held on February 18 ESPNcricinfo Georgia weekly cattle auction summary | Livestock Markets | hpj.com High Plains Journal |
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