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From Ebay Zero to Power-Selling Hero: Using Feedback Effectively
When I talk about feedback to new Ebay sellers, I usuallycompare it to having one note posted on the door of a brick-and-mortar business for every transaction. At almost any business--no matter how bad the service--you would have a lot of positive transactions; and thus a lot of positive notes. As a potential shopper, you probably wouldn't bother to read all of these positive notes. Instead, you'd look to see if there were any negatives. If you were planning to eat at a restaurant and youfound a bunch of notes in big, red marker that saidthe food was moldy; the waiter dumped hot coffee onme on purpose; and the manager chased me out of thestore with a gun, you probably wouldn't gothere--or at least you'd think twice about it. And likewise, if you wanted to buy an engagement ring, but you found a number of notes on the localjeweler's door that said I bought an engagement ring.The diamonds were fake. And the owner refused to giveme a refund, you would drive out of town to anotherjeweler. Feedback is a powerful tool that will ensure eitheryour success or failure selling on Ebay. This is whyit is so important to use feedback carefully. You should do everything possible to see that each ofthe following happens: 1) every buyer gives you feedback; 2) all of that feedback is positive; and 3) every dispute or misunderstanding is resolved, resulting in: a) positive feedback,b) mutually-withdrawn feedback, or c) neutralfeedback. A lot of Ebay sellers have a written feedbackpolicy that requires the buyer to post feedbackif they want feedback from the seller. This allows the seller to factor in the buyer's feedback when leaving feedback. It also forcespeople who wouldn't otherwise give feedback to do so. I personally do not use this system. When I receive payment, I leave feedback immediately. My feedback is always positive and descriptive. If I have something bad to say, I try to work it out with the buyer first, rather than posting negative feedback. In the example I used above, giving negative feedbackto a buyer would be the equivalent of a store owner driving out to the buyer's house and posting a big, nasty letter on the person's door for everyone in the neighborhood to see. Leaving negative feedback like this is not only is a bad reflection on my business, but it can also prompt retaliatory negative feedback from the buyer. Afterall, if someone left that nasty note on yourdoor for all of your neighbors to see, wouldn't you at least exercise your right to leave a response on the door of that someone's business? . . .again, this is why it is so important to avoid these exchanges altogether. In general, it is pretty easy to avoid negative feedback as an Ebay seller. If you create a clear store policy and adhere to it, give refunds when they are warranted, and communicate with your customerswhenever there is a problem, you shouldn't ever haveto worry about negative feedback. http://www.workathomerightnow.net/ebay.html -Written by Isaiah Hull, author of "How to Profiton Ebay In Seven Days Without Spending A Single Penny." For a limited time only you can get a pre-publication copy of his book for ONE-FOURTH the post-publication price!
MORE RESOURCES: Hammer time: how to bag a bargain at UK auctions The Guardian Mecum Auctions returns to Kansas City this week for 30th year WDAF FOX4 Kansas City Portage Manor auction by Kaser to sell kitchen jail cells other stuff South Bend Tribune US kicks off a spate of oil and gas auctions just as COP28 gets ... Hellenic Shipping News Worldwide Kiwanis Club of Panama City auctions off gifts for underprivileged kids WMBB - mypanhandle.com Auction Calendar 12-1-2023 AgUpdate Kylie Kelce Auctions Off Eagles Jacket, Bidding War Ensues Between Rob McElhenney And Kaitlin Olson TODAY Limited success for large-scale PV auctions in Austria pv magazine International Lock Haven Athletics online auction at GoLHU.com is back! - Lock ... Lock Haven University Athletics Heritage Auctions' Roberta Kramer Shares Her Current Favorite Finds CS | Modern Luxury Carbon auctions, gas prices: Figures aren't oil company profits ... The Daily Herald Online EV Auction Raises $10K for Nonprofit | Automotive News8000.com - WKBT Krank tech powers Latin America's largest 100% online mining ... International Mining Galatoire Foundation to Hold Annual Christmas Auction on Dec. 4 New Orleans Magazine Auctions in New York Reflect a Dip in the Market The New York Times Commission launches first European Hydrogen Bank auction with ... European Commission Have Art Auctions Become ‘Must-See TV’? The New York Times Big Iron Auctions-A Pioneer In Serving Rural America With Online ... - AGInfo Ag Information Network Big Iron Auctions-A Pioneer In Serving Rural America With Online ... AGInfo Ag Information Network Stocking Stuffer Auctions Heart of the Rockies Radio "The auction model is one that truly works in Almeria" hortidaily.com Dealers Auto Auction of Little Rock names new general manager Auto Remarketing Did That $4 Wyeth Thrift Store Painting Really Sell for $191,000? The New York Times TREASURIES-US yields lower after housing data, auctions Yahoo Finance Auction Market Preview - 3 December 2023 | CoreLogic Australia CoreLogic Property News Trust land auctions fund mental health care in Alaska Alaska Public Media News Building Better Infrastructure Auctions | Stanford Graduate School of ... Stanford Graduate School of Business Carbon falling below EUR80 after larger auctions and lower gas prices International Cement Review Bacone to go up for auction next month to pay off over $1.5 million in ... 2 News Oklahoma KJRH Tulsa Sulphur Springs Livestock Auctions market report North Texas e-News Blake Corum selling custom cleats at charity auction FOX 2 Detroit Annual Auction for the Arts returns to Big Sky in February Explore Big Sky Brad Pitt and Angelina Jolie Lived in This New Orleans Mansion. Now It’s Up for Auction. Robb Report Online Auction of Unclaimed Property ending soon newschannel20.com BOEM Schedules Oil Lease Auctions in Rice's Whale Habitat The Maritime Executive Wild horse, burro auction in Florence | Daily Independent Daily Independent Fall auctions woo rich bargain hunters with $2.5 billion in art Crain's New York Business Open Source Gallery's Art Auction Is Open for Bidding Hyperallergic Children's Auction bidding off hundreds of items to raise funds for Lakes Region nonprofits WMUR Manchester ARC Starlight Auction raises nearly $300,000 | News, Sports, Jobs Cape Coral Breeze Silent auction to benefit City of Christmas | Daily Gate City - Keokuk ... Mississippi Valley Publishing SCC's Carolina Auction Academy graduates 22 students - The ... Stanly News & Press $140 Million Picasso Props Up New York Auctions | News Ocula Magazine Tyler Perry's former Atlanta mansion sold at auction FOX 5 Atlanta Car of the Week: This Ultra-Rare 1967 Corvette Sting Ray Could Fetch More Than $3 Million at Auction Robb Report Livestock Auction Calendar 12-1-23 AgUpdate The 900-Year-Old Austrian Castle Where Mozart Composed His Final Work Is Headed to Auction Robb Report |
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